Refund policy

Thankyou for shopping with us! Your satisfaction is our top priority. Due to the nature of our products for the health and safety of our customers, please review our return and refund policy carefully. 

All Sales Are Final On Health & Beauty Products

For hygiene and safety reasons, we do not accept returns or exchanges on any health and beauty products. Once these items leave our facility. They can not be resold or reused. 

Incorrectly Placed Orders

We do not accept refunds or returns on incorrectly placed order, but are unable to cancel or refund any for a change of mind.

Shipping Delays

We cannot issue refunds for shipping delays until 30 days after your order is placed. Since this is an international delivery, unforeseen logistics delays may occur beyond our control. We appreciate your patience.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order at vitacacontact@gmail.com and include your order number and clear photos of the issue. We'll be happy to replace the item or store credit if applicable.

Order Issues

If you receive the wrong item or there's an issue with your order, please contact us immediately and we'll resolve the issue promptly. 

By completing a purchase with us, you agree to the terms of this policy. if you have any questions, feel free to contact us - We're here to help!